How do I know whether or not I need to bring my laptop/iPad/printer/computer to Mouse House to take a look at?
No query is too big or too small for Mouse House. If your device is not functioning as well as it should, give us a call and our team of experts will assist you. We have a dedicated device repair department here to help you whenever the need arises.
How long do repairs take?
While we try and do them as fast as possible, the period of time we take to repair any device depends on the severity of the problem. If we need to outsource parts, or do a lot of testing to make sure that your machine is unlikely to malfunction again, it may take a little bit longer. But it will be worth it, we promise.
Why choose Mouse House instead of another IT support company?
Mouse House prides itself on providing quality IT support contracts. Every member of our team has been trained and is experienced in their field, allowing us to give our clients the best service possible. Furthermore, we charge considerably less than our competitors, affording our customers the best value for money imaginable.
My device is not working at all. What should I do?
There is nothing more frustrating than technology that malfunctions. We at Mouse House understand this, and endeavour to help each and every client to calls on us. Contact us as soon as possible with regards to your faulty device and we will do whatever we can to help you.
Does it matter which operating system I use? Will Mouse House still be able to help me?
Yes. Our experts are trained in dealing with every operating system. No matter what your problem may be, and regardless of whether you use Mac, Windows or Windows XP, the Mouse House technicians have got you covered.
How do I contact Mouse House?
You can complete the enquiry form on our page, or contact our offices on 021 403 6591.
I can’t get to the Mouse House premises and I urgently need something repaired. What do I do?
One of the greatest things about Mouse House is the fact that we’ll come to you, no matter where you are in Cape Town. In fact, we prefer it this way. Consultations are rarely done at our premises, but are available on request.
I need something repaired, but for now, I’m just looking at quotes and trying to decide what the best deal for me is. How do I go about getting a quote?
At Mouse House, we want you to make decisions that you feel most comfortable with. Call us for any quote you may need, and we’ll provide you with one, 100% obligation free.
Our company’s current IT setup is not really working for us. Will Mouse House be able to help us?
Yes. For anything from network installations to repairs, the Mouse House team will be able to help you find a solution that works best for your specific situation.
How will making use of Mouse House’s services benefit my business?
By joining forces with Mouse House, you will be assured of the very best IT support around. Any IT-related issue, no matter how big or small, will become Mouse House’s main concern. We understand that time is money, so endeavour to do as much as we can as quickly as we can – all without sacrificing any of our top quality services.